Delivery & Returns
Our delivery charges for UK Mainland are as follows:
|Less than 100g
|Less than 1kg (2-4 days)
|1-2kg (2-4 days)
|2-5kg (2-4 days)
Free click and collect from store
You can order online and choose to collect from our store on North Street, Bristol during normal opening times. You will receive a shipping email once your order is available to collect.
Subject to availability of stock, we aim to have orders placed Monday - Friday before 2pm, ready to collect from your chosen store the next day. Orders placed over the weekend will be processed on the next working day for collection on Wednesday. If you need an item more urgently than the timescales provided above please call us on 07796 977 276 and we will do our very best to oblige.
You should receive an email 'shipping' notification to let you know that your item is available to collect. Please check your junk/spam emails too.
Standard UK Delivery
Subject to availability of stock, we aim to deliver orders within 2-4 working days. If you need an item urgently please email firstname.lastname@example.org and we will do our very best to oblige. Please allow for longer delivery during peak times such as Mother’s Day, Christmas and during sales.
There are standard delivery charges (please see above) for all items on the website unless otherwise specified. Orders over £60 have free standard delivery within the UK.
Orders are dispatched via Royal Mail or Courier (depending on the size and weight of the parcel). Courier delivery will sometimes require a signature on delivery and may take a little longer.
General Delivery Information
We will deliver the goods ordered by you to the delivery address that you give us during your order process (unless ‘collect from store” has been selected). Please make sure that your delivery address is correct and if you live in a flat please leave extra information (if required) on where the entrance is located. We endeavour to dispatch goods for delivery within the time scale specified above. However, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability for delays in the delivery caused by any third party such as the postal service. Dispatch times shown on the product description pages are indicative only and may vary during peak times or if the item is out of stock.
We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, Independent Design Collective does not take liability unless you notify us in writing or by email within 14 days from the order date
Goods returned described as undeliverable, will be subject to a redelivery charge. Unclaimed returns will be kept for a maximum of 3 months before being donated to charity or disposed of.
Our opening hours are Tuesday - Saturday 10am - 5pm, Sunday 11 - 4pm. Our dispatch timescales (including next day options) do not include weekends or bank holidays.
Images for the items have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor or phone screen nor that any given image will reflect or portray the full design or options relating to that product.
Items made from natural materials such as ceramic or wool are subject to natural differences and imperfections and are not considered as faults.
Should you have a problem with any product ordered from us, or are not happy with it for any reason, we would like to hear from you. Please email us using the form on our contact page or on the following email address: email@example.com
If you do need to return any goods to us, please make sure that they are packaged securely and we strongly recommend they are returned using insured registered delivery as we cannot accept liability for goods lost or damaged in transit. Please retain your post office receipt for proof of postage. This is really important as we can only issue a refund once we have received the goods, in their original condition.
Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or if you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Goods should be returned within 14 days of delivery, at the customer's expense, in their original packaging and in a re-saleable condition. Any goods with manufacturing faults on arrival will be replaced or refunded including your postage costs. This does not affect your statutory rights.
Please return all goods to:
Independent Design Collective
76 North Street