Terms & Conditions
The following terms and conditions apply to all visits and transactions on independentdesigncollective.com. The use of the Independent Design Collective website indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions.
Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Accuracy of Product Information and Descriptions of Goods
All product specifications, images and other information published on our website have been provided by Independent Design Collective. The intention of IDC (Independent Design Collective) is that all information on the website should be as accurate and up to date as possible. However, IDC cannot guarantee the reliability or the accuracy of the information contained within its pages where information may come from third parties such as suppliers and manufacturers. All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy. Full detailed specifications are available from IDC on request.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but do not include delivery charges. Delivery charges will be displayed and payable as indicated at the time of placing your order.
In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).
We accept all major credit and debit cards including Visa, Mastercard, Maestro and American Express. As part of the secure ordering process you must provide us with your exact billing address and telephone number as on record with your bank. Incorrect information may cause a delay in processing your order or even result in you bank declining payment. Your order will only be processed once authorisation of your card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn without notice. If we are unable to supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Delivery Charges and Delivery Times
Most orders will be delivered within 5 working days. Dates are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if delivery periods or dates are not met. Please feel free to contact us if you have any queries regarding this matter.
Our working hours are Tuesday-Saturday 10am - 5pm and our dispatch timescales do not include weekends or bank holidays.
Time Limitation for Notification of Claims
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery. Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
Non-Delivery of goods: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.
Cancellation of Orders & Returned Goods
If you are not totally satisfied with your purchase please notify us as soon as possible as we will require any returns to be returned to us within 14 days working days from the date after the delivery date.
If you no longer want your order and it has been personalised (whether it has left us or not) we won’t be able to offer a credit or a refund. It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return and order please contact us. You will be wholly responsible for the cost of return delivery and safe return of the goods.
For cancellations of orders, amendments to orders or changes or corrections to personalisation please notify us within 2 hours of placing the order. Beyond this point we may not be able to make changes or cancel the order if the order has been passed to our team to personalise and/or despatch your item(s).
Subject to claim validly and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of our Terms and Conditions, goods received back incomplete, damaged, or in used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.
Intellectual Property, Software and Content
The intellectual property rights of all software and content (including images) made available to you on or through this website, emails, marketing and our social media platforms remains the property of independentdesigncollective.com, licensor's or owners and are protected by copyright laws and treaties around the world. All such rights are reserved by independentdesigncollective.com or their respective owners. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content nor may you use any such content in connection with any business or commercial purposes.
Comments, Mentions, Feedback, Reviews and other user content
You give permission for us to use comments, mentions, feedback, reviews and other content, including images, which may mention or show our brand, products, premises or staff, whether provided directly to us or via social media, review sites, our website, other websites or print medium with no obligation for us to attribute or compensate. We also reserve the right to remove content at our discretion, or where that content is hosted on third party sites, ask for the content to be removed.
We take our relationships with our customers very seriously. We aim to reply to emails within two working days and if you have any enquiry or complaints please e-mail us on email@example.com
All the actions taken by the user of the website are the responsibility of the individual. It is the user's responsibility to ensure they act within the laws of the UK and the user's respective territories.
From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk.
You will own the goods once we have received your payment in full. We do not offer any credit facilities. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
We reserve the right to amend these terms & conditions at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Registered Trading Address
Independent Design Collective
76 North Street